Frequently asked questions.

Our current pieces are made in 925 sterling silver — 92.5% pure silver, solid metal rather than plating over base metal — set with GRA-certified lab-created moissanite. Exact materials and measurements are listed on each product page.

Yes. Each moissanite piece comes with its own GRA certificate, included in the box, and the report number can be checked at gramoissanite.net.

To be clear about what that is: GRA is the issuer used across the moissanite trade, not an accredited gemological laboratory such as GIA or IGI. We name it rather than describing our stones simply as "certified", so you know exactly what you're getting.

Moissanite is a hard, brilliant gemstone grown in a lab rather than mined. It's known for exceptional sparkle and is a popular alternative to mined stones.

Yes, and this is normal rather than a fault. Sterling silver reacts with air and moisture and darkens gradually — pure silver does the same. A soft polishing cloth brings it back in a minute or two.

Keeping it away from perfume, chlorine and the shower slows it considerably. Our care guide covers this properly.

Sterling silver is generally well tolerated, and our pieces comply with UK REACH limits on nickel release for items in prolonged contact with skin.

We don't describe our jewellery as hypoallergenic — individual sensitivities vary and no metal suits everyone. If you have a known metal allergy, check with your doctor.

The pieces shown are our actual products. Because screens and lighting vary, slight differences in colour or brilliance are normal.

No. You can check out as a guest. An account is optional and simply makes it easier to track future orders.

Every piece arrives gift-ready, presented in our gift box and bag — ready to give or to keep. There's no extra charge for it.

You can request a change or cancellation within 2 hours of placing your order by emailing hello@vumra.com. After that the order enters dispatch and can't be stopped — but your statutory right to cancel still applies once it arrives.

We ship within the United Kingdom only — England, Scotland, Wales and Northern Ireland. We don't yet ship internationally.

Standard tracked delivery is free on every order. No minimum spend, no handling fees, nothing added at checkout.

Most orders arrive within 3–6 working days: 1–2 working days to check and prepare your order, plus 2–4 working days in transit. Orders placed after 2:00pm, or at weekends and on UK bank holidays, begin processing the next working day.

Yes. Once dispatched we'll email a shipping confirmation with your tracking number and a link to follow your parcel. Allow up to 24 hours for tracking to start updating.

You have a 14-day statutory right to cancel for any reason, plus an extended 30-day return window on top of that. Change-of-mind returns should be unused and in their original condition.

We process returns as refunds. If you'd like a different piece, return the original under our returns policy and place a new order.

Email hello@vumra.com with a photo as soon as you can, ideally within 48 hours of delivery, and keep the packaging. Faulty or damaged items are always covered, and reporting later doesn't affect your statutory rights.

For change-of-mind returns, refunds are issued within 14 days of us receiving the item or your proof of return postage. For verified faulty items, your refund is issued once the fault is confirmed. Refunds go back to your original payment method.

Store it dry and away from direct sunlight, and take it off before showering, swimming, exercising, or applying perfume and lotions. Wipe it gently with a soft cloth after wearing.

Full instructions, including separate guidance for the pearl piece, are in our care guide.

Yes. Pearl is soft and porous. Never use a polishing cloth, silver dip or ultrasonic cleaner on it — silver cleaning products strip the surface permanently. Wipe it with a slightly damp soft cloth and let it dry fully before storing.