Every order arrives boxed, bagged and ready to give.
Track Order
Follow your parcel.
Enter the tracking number from your dispatch email.
Can't find it? Search your inbox for "Vumra" — the tracking number is in your dispatch email, sent once your order leaves us.
When it arrives
Opening your parcel
What's in the box, what to do first, and where you stand if something isn't right.
What's inside
Your piece in its gift box and bag, and a GRA certificate for moissanite pieces. Keep the box — returns need it.
Check it over
Look at the clasp, the chain and the setting before wearing it. If anything isn't right, tell us straight away rather than after a month.
Changed your mind
30 days to return it unworn and in its box, on top of your statutory right to cancel. Email us first and we'll confirm the address.